Frequently Asked Questions
Find answers to common questions about KhelKaro casino
Quick Answers to Your Questions
Browse through our comprehensive FAQ section to find answers about KhelKaro registration, bonuses, payments, games, and more.
🎮 Getting Started
How do I register at KhelKaro casino?
KhelKaro registration is quick and easy! Click the "Sign Up" button, fill in your email, create a password, and provide basic personal information. You'll receive a confirmation email to activate your account. The entire process takes less than 2 minutes.
Is KhelKaro casino legal and safe?
Yes! KhelKaro is licensed and regulated by the Curacao Gaming Control Board (License #8048/JAZ2022-XXX). We use 256-bit SSL encryption to protect your data, and all our games are tested for fairness by independent auditors. Your safety and security are our top priorities.
What is the minimum age to play?
You must be at least 18 years old to register and play at Khel Karo casino. We take underage gambling seriously and verify the age of all players. Anyone found to be underage will have their account closed and funds forfeited.
Can I have multiple accounts?
No, only one account per person is allowed. Creating multiple accounts is a violation of our terms and may result in all accounts being closed and funds forfeited. This policy prevents bonus abuse and ensures fair play for all players.
💰 Deposits & Withdrawals
What payment methods are available for Indian players?
KhelKaro accepts multiple payment methods popular in India including: UPI (PhonePe, Google Pay, Paytm), bank transfers, credit/debit cards (Visa, Mastercard), e-wallets (PayTM, PhonePe), and cryptocurrencies (Bitcoin, Ethereum, USDT). All methods support INR currency.
How long do deposits take?
Most deposits at Khel Karo online casino are instant! UPI, e-wallets, and cryptocurrency deposits are credited immediately. Credit/debit cards may take 1-5 minutes, while bank transfers can take 1-3 business days depending on your bank.
What are the withdrawal processing times?
Withdrawal processing times vary by method: E-wallets and cryptocurrencies: 24 hours; Credit/debit cards: 3-5 business days; Bank transfers: 3-7 business days. VIP players enjoy priority processing with faster withdrawal times. Please note that first withdrawals may take longer due to KYC verification requirements.
Are there any fees for deposits or withdrawals?
KhelKaro does not charge any fees for deposits or withdrawals. However, your payment provider or bank may charge their own fees. We recommend checking with your payment provider for their fee structure.
What is the minimum deposit and withdrawal amount?
The minimum deposit is ₹500 for most payment methods. The minimum withdrawal is ₹1,000. Maximum limits vary by payment method and VIP level. Standard players can withdraw up to ₹5,00,000 per month, while VIP players enjoy higher limits.
🎁 Bonuses & Promotions
What is the KhelKaro welcome bonus?
New players receive an incredible welcome package worth up to ₹100,000! This includes: 100% match bonus up to ₹25,000 on your first deposit, 50% match bonus up to ₹25,000 on your second deposit, 75% match bonus up to ₹50,000 on your third deposit, plus 50 free spins on selected KhelKaro slots. Terms and conditions apply.
What are wagering requirements?
Wagering requirements indicate how many times you must play through your bonus before you can withdraw winnings. For example, a ₹1,000 bonus with 35x wagering requires ₹35,000 in total bets. At KhelKaro, slots contribute 100% toward wagering, while table games contribute 10%. Check each bonus's specific terms for details.
Can I withdraw my KhelKaro bonus?
The bonus amount itself cannot be withdrawn. However, any winnings from the bonus can be withdrawn once you meet the wagering requirements. For example, if you receive a ₹1,000 bonus and win ₹5,000, you can withdraw the ₹5,000 after completing wagering requirements.
How do I claim a bonus?
Most bonuses are credited automatically when you make a qualifying deposit. Some bonuses may require a bonus code - enter this in the cashier before depositing. For the welcome bonus, simply complete your Khel Karo registration and make your first deposit. Free spins and cashback are usually credited automatically.
Do bonuses expire?
Yes, bonuses typically have expiration periods. Most KhelKaro bonuses must be used within 30 days of activation, and wagering requirements must be completed within this timeframe. Free spins usually expire after 7 days. Check each bonus's specific terms for exact expiration dates.
🎰 Games & Software
How many games does KhelKaro offer?
KhelKaro features over 3,000 games including slots, live casino games, table games, and instant win games. Our library includes titles from top providers like Evolution Gaming, PG Soft, Habanero, Betsoft, and many more. New games are added regularly!
Can I play games for free?
Yes! Most KhelKaro slots and table games offer a demo mode where you can play for free without risking real money. This is perfect for learning game rules and features. However, live casino games and progressive jackpots require real money play. Free spins from bonuses also allow you to play slots without using your own funds.
Are the games fair?
Absolutely! All Khel Karo casino games use certified Random Number Generators (RNG) tested by independent auditors like eCOGRA and iTech Labs. Live casino games are conducted in real-time with physical cards and wheels, and all games are recorded. We maintain the highest standards of fairness and transparency.
What are KhelKaro slots?
KhelKaro slots are online slot machines featuring diverse themes, bonus features, and winning potential. Our slots collection includes classic 3-reel slots, modern video slots with multiple paylines, progressive jackpots, and innovative Megaways slots. Popular titles include Mahjong Ways 2, Zeus, Immortal Romance, and many more with different themes and features.
Can I play on mobile?
Yes! The entire Khel Karo online casino is fully optimized for mobile devices. Play on your smartphone or tablet using any mobile browser - no download required. All games, bonuses, and features available on desktop are also available on mobile. We support both iOS and Android devices.
🔐 Account & Security
What is KYC verification?
KYC (Know Your Customer) is an identity verification process required by gambling regulations. You'll need to provide proof of identity (passport, ID card, or driver's license), proof of address (utility bill or bank statement), and proof of payment method. KYC is usually required before your first withdrawal. This protects both you and the casino from fraud.
How do I reset my password?
Click "Forgot Password" on the login page, enter your registered email address, and you'll receive a password reset link. Click the link in the email and create a new password. If you don't receive the email, check your spam folder or contact our support team for assistance.
Is my personal information safe?
Yes! KhelKaro uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. We comply with GDPR and international data protection regulations. Your information is stored securely and never shared with third parties without your consent. We take your privacy very seriously.
How do I close my account?
To close your KhelKaro account, contact our support team via email or live chat. You can request a temporary closure (cooling-off period) or permanent closure. For temporary closure, you can choose periods from 24 hours to 6 months. Permanent account closure cannot be reversed. All pending withdrawals will be processed before closure.
🎧 Support & Assistance
How can I contact customer support?
KhelKaro customer support is available 24/7 through multiple channels: Live Chat (instant response on our website), Email ([email protected]), and Phone (+91-800-555-0100). Our support team speaks multiple languages including English and Hindi.
What if I have a complaint?
We take all complaints seriously. Contact our support team with details of your issue. Our complaints team will investigate and respond within 24 hours, with full resolution typically within 7 business days. If you're not satisfied with the outcome, you can escalate to our licensing authority, the Curacao Gaming Control Board.
What languages does KhelKaro support?
Currently, KhelKaro casino operates primarily in English. Our customer support team can assist in English and Hindi. We're constantly working to add more language options to serve our diverse player base better.
🎲 Responsible Gaming
What responsible gaming tools are available?
Khel Karo provides several responsible gaming tools: Deposit limits (daily, weekly, monthly), Loss limits, Session time limits, Reality checks (reminders of playing time), Self-exclusion (temporary or permanent), and Account cooling-off periods. Access these tools in your account settings or contact support for assistance.
How do I set deposit limits?
Log in to your account, go to Account Settings, select Responsible Gaming, and choose Deposit Limits. Set daily, weekly, or monthly limits according to your budget. Limits take effect immediately when reducing them, but increases have a 24-hour cooling-off period. You can also contact support to set limits.
What is self-exclusion?
Self-exclusion allows you to take a break from gambling. You can choose periods from 1 month to permanent exclusion. During self-exclusion, you cannot access your account, make deposits, or claim bonuses. This feature is designed to help players who feel they need a break from gambling. Contact support to activate self-exclusion.
Where can I get help for gambling problems?
If you're experiencing gambling problems, help is available: Gamblers Anonymous (support groups), GamCare (free counseling), BeGambleAware (resources and support), and National Problem Gambling Helpline (24/7 confidential support). Remember, gambling should be entertainment, not a way to make money. If it stops being fun, please seek help.
🔍 Other Questions
What is a KhelKaro mirror site?
A Khel Karo mirror site is an alternative URL that provides access to our casino if the main website is temporarily unavailable in your region. Mirror sites have the same content, games, and security as the main site. Always access mirror sites through our official communications or customer support to ensure you're using a legitimate KhelKaro mirror and not a phishing site.
Can I play from India?
KhelKaro welcomes players from India! We accept INR currency, offer payment methods popular in India (UPI, PayTM, etc.), and provide customer support in Hindi. However, players are responsible for ensuring online gambling is legal in their specific state or jurisdiction. The legal status of online gaming varies by Indian state.
What currencies does KhelKaro accept?
KhelKaro accepts multiple currencies including INR (Indian Rupees), USD, EUR, and various cryptocurrencies (Bitcoin, Ethereum, USDT). Your account currency is set during registration and cannot be changed afterward, so choose carefully. All bonuses and transactions will be in your selected currency.
Are there VIP rewards?
Yes! KhelKaro offers a comprehensive VIP loyalty program with 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. VIP benefits include increased cashback rates, exclusive bonuses, personal account managers, priority withdrawals, higher deposit/withdrawal limits, birthday bonuses, and invitations to special tournaments. You earn VIP points through gameplay, which determine your level.
Still Have Questions?
If you couldn't find the answer you were looking for, our customer support team is here to help 24/7!
- Live Chat: Click the chat icon for instant assistance
- Email: [email protected]
- Phone: +91-800-555-0100